Refund Policy

1. Free Trial

All new ArchCenter accounts receive a 14-day free trial of the Trial plan. No credit card, debit card, or any payment information is required to start the trial. Your trial begins the moment you register.

The free trial is limited to the Trial plan features (3 projects, 2 team members, 1 GB storage). At the end of the 14-day period, your account automatically transitions to read-only mode — you can view your existing data but cannot create new records. Your data is not deleted. There is no charge if you choose not to subscribe after the trial.

2. Monthly Subscriptions — No Refund Policy

Monthly subscription fees are billed in advance on the same date each month. Once a monthly billing cycle has commenced and payment has been processed, we do not offer refunds for that billing period regardless of the reason, including but not limited to:

• Partial use of the Service during the billing period
• Decision to switch to a different plan
• Temporary inability to access the Service due to planned maintenance
• Feature requests that have not yet been implemented

You may cancel your monthly subscription at any time from Billing Settings. Cancellation takes effect at the end of the current billing cycle. You will retain access to all plan features until the billing period ends. No further charges will be made after cancellation.

We encourage you to use the 14-day free trial to fully evaluate ArchCenter before subscribing to a monthly plan.

3. Annual Subscriptions — Pro-Rated Refund

Annual subscriptions offer a 17% discount compared to equivalent monthly billing (2 months free). The full annual amount is charged upfront via Razorpay.

3.1 Refund Window

Annual subscribers may request a pro-rated refund within 7 calendar days of their annual billing date. The refund amount is calculated as follows:

3.2 After the 7-Day Window

After 7 days from the annual billing date, no refunds are available for the annual subscription. You may cancel auto-renewal at any time, and your plan will remain active until the end of the 10-month paid period.

A processing fee of ₹500 may be deducted from annual plan refunds to cover Razorpay's payment gateway reversal fees and administrative costs.

4. Disputed Charges

If you believe you have been charged in error — including duplicate charges, charges after cancellation, or charges you did not authorise — please contact us before initiating a chargeback with your bank. Unauthorized chargebacks can result in account suspension.

To dispute a charge, email us at billing@archcenter.in with:

• Your registered email address
• The Razorpay transaction ID or payment reference number
• Date and amount of the disputed charge
• A brief description of the issue

We will investigate all billing disputes within 5–7 business days and respond with our findings. If we confirm the charge was in error, we will initiate a full refund immediately. Refunds are processed via the original payment method through Razorpay and typically appear within 5–10 business days depending on your bank.

5. Payment Processor — Razorpay

All payments on the ArchCenter platform are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. Refunds, where approved, are processed back through Razorpay to the original payment method. ArchCenter is not responsible for delays caused by Razorpay's processing timelines, your bank's internal processes, or payment method limitations.

Razorpay's standard refund timeline is 5–7 business days for cards and net banking, and 1–3 business days for UPI.

6. Service Outages & Exceptions

In the rare event of an extended, unplanned service outage lasting more than 48 continuous hours that prevents you from using the Service, we may offer an account credit for the affected period at our sole discretion. This credit will be applied to your next billing cycle and is not exchangeable for cash.

We are not liable for refunds arising from circumstances beyond our control, including internet outages, force majeure events, or third-party service failures (e.g., Razorpay downtime).

7. How to Request a Refund

To request a refund (where applicable), contact us by email: